Help & Support

A practical guide for workshop owners and employees.

Starting a Repair

Choose Repairs → +. Add the customer, device, reported issues and intake date. Select Work Performed or enter your own description. Save when ready. A receipt photo can prefill fields; review every recognized value before saving.

Dates and Done Today

The intake date records when a device arrived. Completed and paid repairs use the settlement date in the repair list. Done Today counts a finished order on the day it becomes fully paid, not each partial payment. Free work uses its work date. Unrepaired orders can also count as handled orders. The payments total includes payments actually received on the selected day.

Parts and Stock Lots

Receive Stock adds a delivery with its own date, quantity and cost. FIFO uses the oldest available lot first. You can select a lot explicitly. Add several parts and quantities to a repair before saving.

Write-offs and Archive

Use Write Off for damaged, lost or returned stock; enter a reason. To hide an empty item, use Archive Item after its quantity reaches zero and pending stock requests finish. Archive keeps its history and repair links. Restore from Archive makes the item available again.

Shared Stock Confirmation

Pending cloud confirmation means the stock change is not final. Keep the request until synchronization finishes. Needs Review means the request could not be confirmed, for example because another employee used the last part. Open Stock Requests to review it; do not enter the same operation again.

Workshop and Staff Access

The owner subscribes for one workshop. In More → Workshop & Staff, invite a staff member and follow both steps for data and license access. Employees use their own ordinary iCloud accounts and do not need separate subscriptions. Removing access does not erase copies already downloaded or exported.

Synchronization and Offline Work

Cloud sharing requires iCloud and an internet connection. Sync Now checks immediately. While the app is open, remote notifications, opening Inventory and a five-minute fallback can refresh changes. Background delivery is controlled by iOS. Editing requires valid access; offline access is limited by the last successful check and subscription expiry. After a device restart, connect again.

Backup and Restore

More → Backup & Restore exports your records to a file you choose. Keep a separate copy before major changes. Backup files can contain customer information; share them carefully. Restore replaces local records and may affect shared data. Never restore an owner backup into an employee account. Device passcodes are not included.

Notes and Customer Contact

Workshop Notes are shared with workshop members. Use them for orders, customer requests or items for sale. A repair contact menu can call, start a text message or copy the phone number. Calls and messages use the system apps.

Privacy and Permissions

Receipt recognition runs on this device; receipt photos are not saved or uploaded by this feature. Extracted repair details may sync when sharing is enabled. Device passcodes stay in this device’s Keychain. Contacts are imported only when you choose to import them; importing all accessible contacts requests system permission. Notifications and app lock are optional.

Before contacting support

Include your app version, device model and what happened. Redact customer information from screenshots. Never send passwords, passcodes or a customer database.

Помощь на русском

support@repairline.app